FAQ

1. What kind of business is this store?
We are an independent online retail business committed to providing a secure and reliable shopping experience.

2. Are your products ready to ship?
Yes. Orders are processed after purchase and prepared for shipment within our stated processing timeframe.

3. What is your typical processing time?
Orders are generally processed within 1–3 business days.

4. How long does delivery take?
Shipping times vary based on destination. Estimated delivery windows are shown during checkout.

5. Do you provide order tracking?
Yes. Customers automatically receive tracking details via email once an order has shipped.

6. Which payment methods do you support?
We accept trusted and secure payment options available at checkout, including major credit and debit cards.

7. How secure is your checkout?
Our checkout uses encrypted technology and trusted payment providers that follow industry security standards.

8. Can I modify my order after placing it?
If processing has not yet begun, please contact our support team promptly to request changes.

9. What is your return policy?
We offer returns for eligible items in accordance with our Return & Refund Policy. Customers are encouraged to review the policy prior to purchase.

10. What happens if there is a problem with my order?
If you experience any issues such as a damaged or incorrect item, please contact us and we will work to resolve the matter efficiently.

11. How can I contact customer support?
You can reach our team through the Contact page or by email. We typically respond within 24–48 business hours.

12. Why should I trust a newer store?
We operate with transparency, secure payment processing, clear policies, and dedicated customer support — all essential elements of a responsible e-commerce business.